Air Canada Israel Map Omission
Analysis based on 7 articles · First reported Mar 14, 2025 · Last updated Mar 17, 2025
The incident caused negative publicity for Canada and Thales Group, potentially affecting their brand reputation. While not a direct financial impact, such controversies can influence consumer perception and future business decisions for airlines and aerospace suppliers.
Canada apologized after it was discovered that maps on the in-flight entertainment systems of 40 of its Boeing 737 MAX aircraft omitted Israel, replacing it with 'Palestinian territories'. The discrepancy was first noticed by a passenger. Canada and Thales Group, the provider of the in-flight entertainment systems, issued a joint statement acknowledging the error and stating that the issue had been resolved. The map function was immediately disabled on the affected aircraft, and a rectified map is scheduled for installation. Thales Group stated that the map was provided by an unnamed third party. Similar incidents have occurred with JetBlue, International Airlines Group — British Airways, and Lufthansa — Swiss International Air Lines in the past.
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