Royal Mail Fined £21M by Ofcom

Royal Mail has been fined £21 million by United Kingdom — Ofcom, the UK's communications regulator, for failing to meet its first and second class mail delivery targets during the 2024-25 financial year. This marks the third consecutive year Royal Mail has been penalized for service shortfalls, delivering only 77% of first-class mail and 92.5% of second-class mail on time, significantly below its 93% and 98.5% targets. United Kingdom — Ofcom's director of enforcement, Ian Strawhorne, criticized Royal Mail's 'persistent failures' and 'empty promises,' demanding an urgent, credible improvement plan to rebuild consumer confidence. The fine, initially £30 million, was reduced after Royal Mail admitted liability and agreed to settle. United Kingdom — Ofcom considered the impact on customers and Royal Mail's recent return to annual profit in its decision. Royal Mail stated it is working to improve service quality, focusing on a new delivery model and network changes, including recruitment and training. United Kingdom — Ofcom has also approved changes to the universal service, allowing Royal Mail to reduce second-class letter deliveries in some areas.