India DGCA Proposes Air Ticket Refund Changes
Analysis based on 7 articles · First reported Nov 03, 2025 · Last updated Nov 04, 2025
The proposed changes by the India — Directorate General of Civil Aviation (India) are expected to increase consumer confidence in air travel, potentially boosting demand for airlines. However, airlines may face increased operational costs due to more flexible cancellation policies and stricter refund timelines.
The India — Directorate General of Civil Aviation (India) has proposed significant changes to air ticket refund norms in India. These changes include allowing passengers to cancel or amend tickets without additional charges within 48 hours of booking, except for fare differences. This 'look-in option' is not available for flights departing within 5 days (domestic) or 15 days (international) if booked directly through the airline's website. The India — Directorate General of Civil Aviation (India) also mandated that airlines are responsible for refunds, even if tickets are purchased through travel agents, and must complete the refund process within 21 working days. Additionally, airlines will not levy charges for name corrections within 24 hours of booking. These proposals aim to address increasing passenger grievances over refund delays and unclear charges, with stakeholders invited to provide feedback until November 30.
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