Swiggy, Zomato Hike Platform Fees

Swiggy has increased its platform fee to ₹17.58 per order (including GST) from ₹14.99, marking a 17.27% rise. This move follows a similar hike by its rival Zomato, which raised its effective platform fee to ₹17.58 (including GST). Both companies are now charging nearly identical fees, continuing a trend of mirroring each other's pricing strategies. This is the fourth time Swiggy has increased its platform fee in the past seven months, reflecting a broader industry effort to cover operational costs, technology upgrades, and reduce losses. Swiggy reported a 33% increase in consolidated net loss in Q3 FY26, while Zomato reported a profit of ₹102 crore in the same quarter. The fee increases are seen as a significant revenue lever for these platforms, which together process millions of orders daily. The move also comes amidst new competition from entities like Rapido, which launched its food delivery service 'Only' in Bengaluru. Consumers are expected to face higher costs for online food orders, while the companies aim to improve their profit margins.