India EPFO 3.0 System Overhaul

The India — Employees Provident Fund Organisation (EPFO) in India is preparing for a major technological overhaul called EPFO 3.0. This initiative aims to transform the retirement fund body's technology architecture into a core banking-style system, similar to commercial banks. Key features include a new portal, new backend software, and AI-powered language translation tools like India — Bhashini to support vernacular languages. The revamp will centralize operations, allowing members to resolve grievances from any EPFO office. The move is critical as EPFO's role is set to expand significantly under new Labour Codes, covering both organized and unorganized workers. The organization manages a corpus of around ₹28 lakh crore for nearly 8 crore active members. As part of ongoing reforms, a Unified Payments Interface-linked withdrawal facility through the BHIM app is expected to be rolled out by April 2026. EPFO has also streamlined withdrawal categories and enabled self-correction of personal details. A tender for an agency to implement, operate, and maintain the new IT platform is in its final stages, with Wipro, Infosys, and Tata Consultancy Services previously shortlisted.