OVO Energy Warm Home Discount Delay

OVO Energy has been ordered by United Kingdom — Ofgem to pay £2.77 million in compensation to nearly 12,000 vulnerable customers. This action follows significant delays in the distribution of Warm Home Discount payments, which were due by March 31, 2024, but were not paid until November 2025—a delay of over 19 months. The failure was attributed to an internal system error at OVO Energy, leaving vulnerable customers, including 7,726 on the Priority Services Register and 4,066 medically vulnerable individuals, without crucial financial support during cold winter months. The compensation package includes £150 for all affected customers, an additional £150 for medically vulnerable individuals, and £100 for instances of self-disconnection. United Kingdom — Ofgem emphasized the importance of timely payments for the Warm Home Discount scheme, which supports low-income households and those vulnerable to cold-related illnesses. OVO Energy has apologized for the error and stated that it has upgraded its systems to prevent future occurrences.