India DGCA Revises Air Ticket Refunds
Analysis based on 28 articles · First reported Feb 26, 2026 · Last updated Feb 26, 2026
The new regulations by the India — Directorate General of Civil Aviation (India) are expected to increase consumer confidence in India's aviation market, potentially leading to more bookings and reduced complaints for airlines. While the changes may initially impact airline revenue from cancellation fees, improved passenger satisfaction could foster long-term growth and stability for companies like IndiGo.
The India — Directorate General of Civil Aviation (India) (DGCA) in India has revised its air ticket refund norms, introducing more passenger-friendly policies. Key changes include a 48-hour 'look-in option' allowing passengers to cancel or amend tickets without additional charges, provided certain conditions are met (e.g., flight departure not less than 7 days for domestic or 15 days for international from booking date). Airlines are also prohibited from levying extra charges for name corrections reported within 24 hours of booking directly through their website. Furthermore, the India — Directorate General of Civil Aviation (India) has clarified that the onus of refund for tickets purchased via travel agents lies with the airlines, requiring them to complete the process within 14 working days. The amendments also address cancellations due to medical emergencies, encouraging airlines to offer refunds or credit shells. These revisions follow a rise in passenger complaints, notably highlighted by IndiGo's flight disruptions in December 2025, which prompted the India — Ministry of Education (India) to intervene.
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