Tata Play Fiber partners IBM
Analysis based on 7 articles · First reported Apr 06, 2026 · Last updated Apr 06, 2026
The collaboration between Tata Play and IBM is expected to enhance Tata Play's operational efficiency and customer retention through advanced analytics, potentially leading to increased market share and revenue. For IBM, this partnership demonstrates the applicability and value of its AI and hybrid cloud solutions in the telecommunications sector, which could attract more enterprise clients.
Tata Play, an Indian internet service provider, has partnered with IBM to develop a next-generation, AI-ready enterprise data lakehouse using IBM watsonx. This initiative aims to unify 25 disparate data sources, including customer records, marketing, finance, and call center interactions, into a single, scalable environment. The new platform will enable advanced analytics, strengthen customer retention, and unlock new cross-sell and upsell opportunities for Tata Play in India's competitive broadband market. Anand Sahai, CEO of Tata Play, and Nebu Joy, VP of IT, highlighted the importance of this digital transformation for deeper customer insights and operational responsiveness. Gaurav Agarwal, VP of Technology at IBM India & South Asia, emphasized how this collaboration showcases IBM's hybrid, AI-enabled data architecture for modernizing data estates.
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