New Zealanders face technostress

A study by the Auckland University of Technology, authored by Melanie Stowell, reveals that many older New Zealanders are experiencing 'technostress' due to the rapid digitization of services. This phenomenon describes the anxiety and frustration felt by older populations struggling in a digital-by-default world, where online forms, changing apps, and the threat of scams create significant barriers. The research, based on interviews with people aged over 65, highlights that about half of over 50s feel left behind by modern technology, with over 40% of those older than 60 facing difficulties accessing online government information. This digital exclusion has serious implications for their psychological, social, cognitive, physical, and financial wellbeing. The article suggests that digital inclusion should be considered a fundamental right, requiring targeted policy, cross-sector collaboration, and active involvement of older people in digital design to prevent widening inequities.