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Events / Business / ibex Appoints Shannon Hodges
Business executive appointment

ibex Appoints Shannon Hodges

Analysis based on 7 articles · First reported Jun 17, 2026 · Last updated Jun 17, 2026

Sentiment
20
Attention
2
Articles
7
Market Impact
General
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Market Impact

The appointment of Ben Hodges to a key leadership role at IBEX 35 is likely to be viewed positively by the market, as it signals a strategic focus on enhancing AI-powered customer experience solutions. This could lead to increased investor confidence in IBEX 35's growth prospects and potentially a modest positive impact on its stock price. The move is expected to strengthen IBEX 35's competitive position in the outsourced business services and AI-powered CX solutions market.

Business Services Technology
Event Summary

IBEX 35, a global leader in outsourced business services and AI-powered customer experience solutions, announced the appointment of Ben Hodges as Senior Vice President of Wave iX on June 17, 2026. In this role, Ben Hodges will be responsible for leading the growth and expansion of IBEX 35's AI-powered customer experience solutions suite. Reporting to Michael Darwall, Chief AI and Digital Officer at IBEX 35, Ben Hodges will work directly with clients to accelerate AI adoption, optimize customer experience operations, and achieve measurable business outcomes. Ben Hodges brings over 25 years of experience, including previous senior leadership roles at AmplifAI, Opendoor, GoDaddy, SiriusXM, and Convergys (now Concentrix).

Entities Involved
index
IBEX 35
IBEX 35 appointed Ben Hodges as Senior Vice President of Wave iX, aiming to accelerate AI adoption and optimize customer experience operations for its clients, which is expected to enhance its service offerings and market position.
Importance 100.0 Sentiment 20.0
per
Ben Hodges
Ben Hodges joined IBEX 35 as Senior Vice President of Wave iX, bringing over 25 years of experience to lead the growth and expansion of IBEX 35's AI-powered customer experience solutions.
Importance 90.0 Sentiment 20.0
per
Michael Darwall
Michael Darwall, Chief AI and Digital Officer at IBEX 35, will be the direct report for Ben Hodges and expressed confidence in Hodges' ability to help clients realize the full value of AI-powered customer experiences.
Importance 50.0 Sentiment 10.0
priv
AmplifAI
Ben Hodges previously served as Head of Customer Growth at AmplifAI, where his team contributed to a 25% ARR increase in 2025.
Importance 20.0 Sentiment 0.0
stock
SiriusXM
Ben Hodges previously held senior leadership roles at SiriusXM, contributing to his extensive experience in customer operations.
Importance 10.0 Sentiment 0.0
stock
Concentrix
Ben Hodges previously held senior leadership roles at Convergys, which is now Concentrix, contributing to his extensive experience in customer operations.
Importance 10.0 Sentiment 0.0
stock
GoDaddy
Ben Hodges previously held senior leadership roles at GoDaddy, contributing to his extensive experience in customer operations.
Importance 10.0 Sentiment 0.0
priv
General Atomics
Ben Hodges previously held senior leadership roles at Opendoor, contributing to his extensive experience in customer operations.
Importance 10.0 Sentiment 0.0
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