CEM Africa 2026 Conference in Cape Town
Analysis based on 8 articles · First reported Jun 29, 2026 · Last updated Jun 29, 2026
The CEM Africa 2026 conference is expected to foster advancements in customer experience strategies across Africa, potentially leading to improved customer loyalty and operational efficiency for participating organizations. Sponsors like National Institute for Health and Care Excellence and QuestionPro gain significant brand exposure and networking opportunities, which could translate into new business and partnerships, positively impacting their market standing.
CEM Africa 2026, the 14th edition of Africa's leading Customer Experience Management conference, will take place from August 18-20, 2026, at the Century City Conference Centre in Cape Town. Organized by CEM Africa, an entity of VUKA Group, the event will focus on 'Trust, Technology and the Human Future of CX in Africa,' addressing how AI, automation, and data are reshaping customer engagement. The conference will feature strategic content, workshops, and an exhibition floor, attracting senior decision-makers from various sectors including financial services, retail, telecoms, and healthcare. Key themes include AI, trust and data governance, human and AI journey design, and employee experience. The event is supported by numerous sponsors, including National Institute for Health and Care Excellence as Lead Sponsor and QuestionPro as Platinum Sponsor, providing a platform for solution providers to engage with senior buyers and for delegates to gain practical insights and network.
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