TRAI seeks IT Act powers over call apps
Analysis based on 6 articles · First reported Jul 05, 2026 · Last updated Jul 07, 2026
The regulatory expansion could increase compliance costs for call management apps like Truecaller, potentially affecting their operations in India. However, it may boost confidence in the designated numbering series, benefiting telecom operators and businesses relying on legitimate commercial communications.
The India — Telecom Regulatory Authority of India (TRAI) has requested to be designated as an 'authorised agency' under the Information Technology Act, 2000, to take action against call management apps like Truecaller, Hiya, and Whoscall for allegedly tagging or blocking legitimate commercial calls from the 1400 and 1600 numbering series as spam. Currently, these platforms operate as intermediaries under the IT Act and are outside TRAI's direct jurisdiction. The India — Ministry of Electronics and Information Technology is believed to have agreed in principle, and the Department of Telecommunications will proceed. Truecaller denies violating any mandate, stating it does not tag designated series numbers as spam. The move aims to protect government initiatives and legitimate business communications, as mislabeling could drive enterprises back to unregulated 10-digit numbers, increasing spam and consumer distrust.
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