Pega Infinity 26 AI Suite Launch
Analysis based on 6 articles · First reported Jul 14, 2026 · Last updated Jul 16, 2026
The launch strengthens Pegasystems' competitive position in the enterprise AI market by addressing key barriers to AI adoption: unpredictable outcomes and costs. The predictable pricing model may attract cost-conscious enterprises, potentially boosting Pegasystems' revenue and market share.
Pegasystems announced the general availability of Pega Infinity 26, its AI suite designed to help enterprises scale AI with predictable outcomes and costs. The release features a flat-fee pricing model per resolved case, eliminating token-based charges, and includes new tools like Pega Infinity Studio, Pega Customer Engagement Studio, and MCP integration. The suite enables design, orchestration, and governance of AI agents across operations, customer service, and engagement workflows, with built-in compliance and cost transparency.
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