G2A.COM launches AI agent Dave

G2A, a major digital marketplace, announced the global launch of 'Dave', an autonomous AI customer support agent for sellers on its platform. After a successful two-month trial, Dave is now available in 180 countries, handling roughly 10,000 conversations per week. In its first 63 days, it reduced tickets requiring human support by 27-30%, achieved 93.8% routing accuracy, and received a user satisfaction score of 4.16/5. Dave connects to seller transaction history to verify payments and policies, avoiding AI hallucinations. The tool helps sellers manage demand spikes during major game launches like GTA 6. G2A's CGO Paweł Wróbel emphasized Dave as part of building an AI-native organization.