Snapshot from Aug 17, 2026 at 07:00 UTC. For live data and tracking: View Live
Events / Business / SoundHound AI expands MUSC Health pharmacy AI
Business product expansion

SoundHound AI expands MUSC Health pharmacy AI

Analysis based on 8 articles · First reported Jul 29, 2026 · Last updated Jul 29, 2026

Sentiment
20
Attention
2
Articles
8
Market Impact
General
Live prominence charts, article sentiment distribution, and event development timeline available on the Ergen Dashboard
Market Impact

The expansion demonstrates SoundHound AI's ability to scale its agentic AI platform in complex healthcare environments, potentially driving further adoption and revenue growth. For MUSC Health, the AI deployment improves operational efficiency and patient experience, which may enhance its reputation and operational metrics.

healthcare technology
Event Summary

SoundHound AI Inc. announced the expansion of its AI agent 'Emily' to MUSC Health's retail and specialty pharmacy operations. The AI agent, built on SoundHound's next-generation agentic AI platform and integrated with Epic Systems, handles prescription refill requests, provides real-time status updates, and routes calls to appropriate pharmacy teams. Since its initial deployment in 2024 for patient appointment management, Emily has supported over 2.2 million patient calls across the health system. The expansion is part of MUSC Health's digital transformation strategy to create a self-service front door for patients and reduce administrative burden on staff. SoundHound's COO Mike Zagorsek and MUSC Health's Chief Digital Transformation Officer Crystal Broj highlighted the operational efficiencies and improved patient satisfaction achieved through the collaboration.

Key Actions
60 SoundHound AI expanded AI agent Medical University of South Carolina
Entities Involved
stock
SoundHound AI
SoundHound AI is the provider of the AI agent platform; the expansion into pharmacy operations showcases its technology's scalability and may lead to increased adoption in healthcare.
Importance 100.0 Sentiment 30.0
priv
Medical University of South Carolina
MUSC Health is the customer deploying the AI agent; the expansion improves operational efficiency and patient experience, supporting its digital transformation goals.
Importance 80.0 Sentiment 20.0
priv
Epic Systems
Epic Systems' EHR is integrated with the AI agent; this represents one of the first agentic voice implementations for an Epic system, potentially enhancing Epic's ecosystem.
Importance 30.0 Sentiment 10.0
per
Crystal Broj
Crystal Broj is the Chief Digital Transformation Officer at MUSC Health; she is quoted supporting the AI deployment and its benefits.
Importance 20.0 Sentiment 5.0
per
Mike Zagorsek
Mike Zagorsek is the COO of SoundHound AI; he is quoted highlighting the impact and scalability of the AI agents.
Importance 20.0 Sentiment 5.0
govactor
United States — National Institutes of Health
The United States — National Institutes of Health is mentioned as a source of research funding for MUSC, but is not directly involved in this event.
Importance 5.0 Sentiment 0.0
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