Snapshot from Aug 22, 2026 at 07:00 UTC. For live data and tracking: View Live
Events / Business / Vivo renews Amdocs CES managed services
Business contract renewal

Vivo renews Amdocs CES managed services

Analysis based on 6 articles · First reported Aug 05, 2026 · Last updated Aug 05, 2026

Sentiment
10
Attention
2
Articles
6
Market Impact
General
Live prominence charts, article sentiment distribution, and event development timeline available on the Ergen Dashboard
Market Impact

The renewal and upgrade strengthen Amdocs' recurring revenue stream and deepen its relationship with a major telecom operator, supporting its growth outlook. For Vivo, the modernization enhances operational efficiency and positions it for future digital initiatives, potentially improving service quality and customer satisfaction.

Telecommunications Software
Event Summary

On August 5, 2026, Amdocs announced that Vivo, a Brazilian telecommunications company, has renewed its Managed Services for the Amdocs Customer Experience Suite (CES) operations, upgraded its platform to CES2X, and aligned its licensing capacity to support continued customer base growth. The agreement includes the renewal of services and a platform technology upgrade, ensuring capacity, performance, and operational stability. The initiative modernizes Vivo's OSS environment, enhancing service activation, inventory, and provisioning capabilities, leading to improved response times and order processing efficiency. The migration to CES2X establishes a more modern technology foundation for future automation and digital transformation. Fernando Paes Campos, Executive IT Director at Vivo, noted the modernization was completed on schedule without operational impacts. Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, highlighted Vivo's renewed trust and customer-centric approach.

Key Actions
80 Vivo renewed managed services Amdocs
80 Vivo upgraded platform to CES2X Amdocs
60 Vivo aligned licensing capacity Amdocs
Entities Involved
stock
Amdocs
Amdocs secures a contract renewal and platform upgrade with Vivo, reinforcing its managed services revenue and strategic partnership. This supports Amdocs' growth and demonstrates customer trust in its CES platform.
Importance 100.0 Sentiment 15.0
priv
Vivo
Vivo modernizes its OSS environment and upgrades to CES2X, improving operational agility and preparing for future automation. The renewal ensures continued support for its growing customer base.
Importance 90.0 Sentiment 10.0
per
Fernando Paes Campos
As Executive IT Director at Vivo, Fernando Paes Campos oversaw the modernization project and confirmed its on-schedule completion without operational impacts.
Importance 20.0 Sentiment 0.0
per
Anthony Goonetilleke
As Group President of Technology and Head of Strategy at Amdocs, Anthony Goonetilleke commented on the renewed collaboration, highlighting Vivo's customer-centric approach and Amdocs' support.
Importance 20.0 Sentiment 0.0
Relationships
Amdocs related ↔ Anthony Goonetilleke
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