RBI tightens loan recovery rules
Analysis based on 10 articles · First reported Aug 07, 2026 · Last updated Aug 07, 2026
The new rules increase compliance costs for banks and lenders, potentially affecting recovery efficiency and profitability. However, they may improve borrower trust and reduce reputational risk, with a modest positive sentiment for the sector.
The State Bank of India (RBI) has issued a new regulatory framework for loan recovery practices, effective January 1, 2027, aimed at preventing borrower harassment. The rules restrict recovery calls to 8 am-7 pm, require prior notice for field visits, mandate recording of recovery conversations, and strengthen data privacy. The framework also regulates remote locking of financed devices, allowing restrictions only after 30 days overdue and full restriction after 60 days, while preserving essential functions. Lenders must restore devices within one hour of payment, with compensation of Rs 250 per hour of delay. Banks remain accountable for outsourced recovery agents. The move is seen as a structural reset, with technology like AI expected to aid compliance.
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