Top entities: Gartner, Lorraine Gavin, Hardeep Singh Puri.

What category does this event fall under?

Business — classified as Survey.

What is the sentiment of coverage?

Aggregate sentiment score: 10 on a -100 to +100 scale (negative = critical coverage, positive = favorable coverage).

What were the key actions taken?

Gartner published research · Gartner projected IT spending

Is this event still developing?

This is an active story, last updated Aug 13, 2026. Coverage continues to evolve.

Business Survey

Gartner Survey: CSCOs Unclear on AI ROI

Q: When did this event occur?

First reported Aug 05, 2026; last updated Aug 13, 2026.

Q: What is the market impact?

General. The survey highlights a significant gap between AI investment and measurable returns in supply chain operations, potentially prompting companies to reassess their AI spending and change management strategies.

Analysis based on 6 articles · First reported Aug 05, 2026 · Last updated Aug 13, 2026

Sentiment

Attention

Articles

Market Impact

General

Live prominence charts, article sentiment distribution, and event development timeline available on the Ergen Dashboard

Market Impact

The survey highlights a significant gap between AI investment and measurable returns in supply chain operations, potentially prompting companies to reassess their AI spending and change management strategies. Gartner's forecast of rising AI infrastructure spending indicates continued growth in the AI market, which could benefit technology providers and investors.

Supply Chain Technology Consulting

Event Summary

Gartner, a business and technology insights company, released a survey revealing that 55% of chief supply chain officers (CSCOs) are unclear on the return on investment (ROI) of their AI investments, even though 67% of supply chain digital investments are now allocated to AI. The survey, conducted between November 2025 and February 2026, included 394 supply chain professionals from organizations with annual revenue of at least $250 million. Additionally, Gartner surveyed 135 senior supply chain leaders from January through April 2026 to document AI use cases and clarify ROI. Gartner recommends that CSCOs adopt a 'rightsized' change management strategy that aligns change execution with AI strategy and broader enterprise priorities. Gartner predicts that by 2030, organizations that implement such rightsized change management will achieve twice the ROI on AI initiatives compared to those using legacy methodologies. Separately, Gartner forecasted that worldwide AI-optimized infrastructure-as-a-service spending will almost double through 2026 to reach $42 billion, and reach $66 billion in 2027.

Key Actions

60 Gartner published research

50 Gartner projected IT spending

Entities Involved

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Gartner

Gartner conducted the survey and issued forecasts, reinforcing its role as a leading technology research and advisory firm. The findings may influence enterprise AI investment decisions and Gartner's credibility.

Importance 100.0 Sentiment 10.0

per

Lorraine Gavin

Lorraine Gavin, senior principal analyst at Gartner, provided commentary on the survey, emphasizing the importance of change management in AI initiatives. Her statements add authority to the findings.

Importance 30.0 Sentiment 0.0

per

Hardeep Singh Puri

Hardeep Singh Puri, senior principal research analyst at Gartner, commented on the AI infrastructure spending forecast, highlighting the growth driven by LLM training and enterprise AI adoption.

Importance 20.0 Sentiment 0.0

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