Snapshot from Aug 24, 2026 at 07:00 UTC. For live data and tracking: View Live
Events / Business / Green SM launches customer feedback program
Business product launch

Green SM launches customer feedback program

Analysis based on 7 articles · First reported Aug 11, 2026 · Last updated Aug 11, 2026

Sentiment
10
Attention
1
Articles
7
Market Impact
General
Live prominence charts, article sentiment distribution, and event development timeline available on the Ergen Dashboard
Market Impact

The launch of the feedback program is a customer service initiative that may enhance Digital Green's reputation and customer loyalty in Indonesia's competitive ride-hailing market. It is unlikely to have a significant direct impact on financial markets, but could support the company's growth and brand value.

ride-hailing electric vehicles
Event Summary

Digital Green, an all-electric ride-hailing company operating in Indonesia, has launched the 'Digital Green Is Listening' customer feedback program nationwide. The program, starting August 2026, invites customers to submit feedback on service quality, driver conduct, safety, and other issues via email. Digital Green will review and respond to submissions within two hours, and customers whose feedback leads to service improvements may receive rewards ranging from IDR 300,000 to IDR 5,000,000. The company also updated its Driver Code of Conduct, incorporated into partnership agreements with driver-partners. Managing Director Deny Tjia emphasized the company's commitment to transparency and service quality. Digital Green has expanded to five major Indonesian cities and serves millions of all-electric trips daily.

Key Actions
80 Digital Green launched
40 Digital Green updated
Entities Involved
ngo
Digital Green
Digital Green is the company launching the feedback program, aiming to improve service quality and customer trust. This initiative may strengthen its market position and brand reputation.
Importance 100.0 Sentiment 20.0
cnt
Indonesia
Indonesia is the market where Digital Green operates and where the program is launched. The initiative may contribute to higher service standards in the country's ride-hailing industry.
Importance 30.0 Sentiment 10.0
per
Deny Tjia
Deny Tjia is the Managing Director of Digital Green Indonesia, who publicly announced and endorsed the program, reinforcing the company's customer-first approach.
Importance 20.0 Sentiment 10.0
curr
Indonesia — Indonesian rupiah
The Indonesia — Indonesian rupiah is the currency in which customer appreciation rewards are denominated, but the program has no significant impact on the currency itself.
Importance 10.0 Sentiment 0.0
Relationships
Digital Green related ↔ Indonesia
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