Anchanto Releases Omnichannel Commerce Study
Analysis based on 8 articles · First reported Jul 20, 2026 · Last updated Aug 12, 2026
The study is unlikely to directly move markets but may influence enterprise technology spending decisions toward integrated commerce platforms. It highlights a gap that could drive demand for SaaS solutions like Anchanto's, potentially benefiting the company and similar providers.
Anchanto, a global SaaS company, released 'The State of Omnichannel Commerce 2026/2027', a study conducted with Demand Metric. The study surveyed 408 commerce decision-makers from brands and retailers with annual revenue over USD 100 million across North America, Europe, MEA, and APAC. It identifies an 'Omnichannel Execution Gap' between perceived performance and operational reality, with only 12% describing operations as optimized, 6% having end-to-end visibility, and 55% reporting high manual effort. AI and data capabilities lead the transformation agenda (53%), ahead of cost reduction (46%). The report emphasizes that connected execution across systems, inventory, and fulfillment is the next competitive advantage.
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