Snapshot from Aug 24, 2026 at 07:00 UTC. For live data and tracking: View Live
Events / Political / Saudi Digital Experience Maturity Index 2026
Domestic government report

Saudi Digital Experience Maturity Index 2026

Analysis based on 7 articles · First reported Aug 12, 2026 · Last updated Aug 12, 2026

Sentiment
20
Attention
2
Articles
7
Market Impact
General
Live prominence charts, article sentiment distribution, and event development timeline available on the Ergen Dashboard
Market Impact

The announcement reinforces Saudi Arabia's progress in digital government, potentially boosting investor confidence in the Kingdom's technology and public administration sectors. It may also signal continued government investment in digital infrastructure, benefiting related companies and service providers.

Government Technology Public Administration
Event Summary

Saudi Arabia's Saudi Arabia — Digital Government Authority (DGA) announced the results of the 2026 Digital Experience Maturity Index, which reached 87.06 percent, achieving an 'Advanced' maturity level. The index assessed 59 digital platforms across four perspectives and 20 themes, including beneficiary satisfaction, user experience, complaints handling, and technologies and tools. Participation in the 'Evaluate Your Digital Experience' survey exceeded 805,500, up from 374,000 in 2025. The Digital Inclusion sub-index scored 76.98 percent at the 'Competent' level. The top-performing platforms were Saudi Arabia — Absher (94.38%), Saudi Arabia — Etimad (94.36%), Saudi Arabia — Senaei (92.83%), Saudi Arabia — Balady (92.56%), Saudi Arabia — Tawakkalna (92.50%), Saudi Arabia — Musaned (92.20%), Saudi Arabia — Qiwa (92.14%), Saudi Arabia — Logisti (91.72%), Saudi Arabia — Nama (91.53%), and the Saudi Arabia — Ministry of Tourism (Saudi Arabia) portal (91.16%). DGA Governor Ahmed bin Mohammed Al Maktoum attributed the progress to the support of King Salman and Crown Prince Mohammed bin Salman, aligning with Saudi Vision 2030. The Kingdom also ranked second globally in the World Bank's 2025 GovTech Maturity Index and first regionally in the ESCWA's 2025 GEMS index.

Key Actions
80 Saudi Arabia ranked second globally World Bank Group
80 Saudi Arabia ranked first regionally International — United Nations Economic Commission for Africa
70 Saudi Arabia — Digital Government Authority assessed platforms
60 Saudi Arabia — Absher topped ranking
55 Saudi Arabia — Etimad ranked second
50 Saudi Arabia — Digital Government Authority announced results
50 Saudi Arabia — Senaei ranked third
45 Saudi Arabia — Balady ranked fourth
45 Saudi Arabia — Tawakkalna ranked fifth
40 Ahmed bin Mohammed Al Maktoum stated results
40 Saudi Arabia — Musaned ranked sixth
40 Saudi Arabia — Qiwa ranked seventh
35 Saudi Arabia — Logisti ranked eighth
35 Saudi Arabia — Nama ranked ninth
30 Saudi Arabia — Digital Government Authority updated methodology
+ 3 more actions View on Dashboard
Entities Involved
govactor
Saudi Arabia — Digital Government Authority
The DGA is the central actor, conducting the assessment and announcing the results. The positive index reflects its successful management of digital government initiatives.
Importance 100.0 Sentiment 20.0
cnt
Saudi Arabia
The index highlights Saudi Arabia's advancement in digital government, supporting its Vision 2030 goals and enhancing its international reputation.
Importance 90.0 Sentiment 20.0
per
Ahmed bin Mohammed Al Maktoum
As DGA Governor, he publicly announced the results and attributed progress to leadership support, reinforcing his role in the digital transformation.
Importance 60.0 Sentiment 10.0
govactor
Saudi Arabia — Absher
Saudi Arabia — Absher topped the index with 94.38%, demonstrating its leading role in Saudi digital services.
Importance 50.0 Sentiment 10.0
govactor
Saudi Arabia — Etimad
Saudi Arabia — Etimad ranked second with 94.36%, reflecting its strong performance in digital government services.
Importance 45.0 Sentiment 10.0
per
Mohammed bin Salman
Crown Prince Mohammed bin Salman is highlighted as a key supporter of digital government, aligning with Vision 2030.
Importance 40.0 Sentiment 10.0
per
Salman of Saudi Arabia
King Salman is credited with supporting the digital government ecosystem, though his direct involvement is symbolic.
Importance 30.0 Sentiment 5.0
govactor
Saudi Arabia — Senaei
Saudi Arabia — Senaei ranked third with 92.83%, indicating its effectiveness in industrial digital services.
Importance 30.0 Sentiment 5.0
govactor
Saudi Arabia — Balady
Saudi Arabia — Balady ranked fourth with 92.56%, showing solid performance in municipal digital services.
Importance 25.0 Sentiment 5.0
govactor
Saudi Arabia — Tawakkalna
Saudi Arabia — Tawakkalna ranked fifth with 92.50%, reflecting its importance as a national app.
Importance 25.0 Sentiment 5.0
alliance
World Bank Group
The World Bank's GTMI ranking is referenced as external validation of Saudi Arabia's digital maturity.
Importance 20.0 Sentiment 5.0
govactor
International — United Nations Economic Commission for Africa
ESCWA's GEMS ranking is cited as regional recognition of Saudi Arabia's digital government performance.
Importance 20.0 Sentiment 5.0
govactor
Saudi Arabia — Musaned
Saudi Arabia — Musaned ranked sixth with 92.20%, indicating good performance in labor services.
Importance 20.0 Sentiment 5.0
govactor
Saudi Arabia — Qiwa
Saudi Arabia — Qiwa ranked seventh with 92.14%, showing its role in labor market services.
Importance 20.0 Sentiment 5.0
govactor
Saudi Arabia — Logisti
Saudi Arabia — Logisti ranked eighth with 91.72%, reflecting its performance in transport digital services.
Importance 15.0 Sentiment 5.0
+ 2 more entities View on Dashboard
Relationships
Saudi Arabia related ↔ Mohammed bin Salman
Saudi Arabia related ↔ Salman of Saudi Arabia
Mohammed bin Salman related ↔ Salman of Saudi Arabia
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