Snapshot from Aug 24, 2026 at 07:00 UTC. For live data and tracking: View Live
Events / Business / 2026 CRM Data Quadrant Champions Named
Business industry report

2026 CRM Data Quadrant Champions Named

Analysis based on 6 articles · First reported Aug 12, 2026 · Last updated Aug 12, 2026

Sentiment
10
Attention
1
Articles
6
Market Impact
General
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Market Impact

The recognition as a Champion in Info-Tech's Data Quadrant reports can enhance the reputation and credibility of the named CRM vendors, potentially influencing purchasing decisions among enterprise and midmarket buyers. This may lead to increased adoption and market share for the recognized platforms, while competitors not named may face a competitive disadvantage.

Software Customer Relationship Management
Event Summary

Info-Tech Research Group, through its SoftwareReviews platform, published the 2026 Customer Relationship Management Data Quadrant Reports, recognizing leading CRM solutions as Champions in the enterprise and midmarket categories. The reports are based on verified end-user feedback and rank products using a Composite Score (CS) that aggregates user satisfaction metrics. In the enterprise category, Agentforce Sales (Salesforce) and Microsoft Dynamics 365 Sales Enterprise were named Champions. In the midmarket category, Sugar Sell (SugarCRM), Monday.com, Pipedrive, Zoho CRM, Kommo, and HubSpot Sales Hub were recognized. The reports highlight the growing importance of AI-powered automation and advanced customer insights in CRM software, and aim to help organizations select the right solution by providing authentic user reviews free from analyst or vendor influence.

Key Actions
80 Info-Tech Research Group published
70 Info-Tech Research Group ranked Salesforce
70 Info-Tech Research Group ranked Microsoft
70 Info-Tech Research Group ranked SugarCRM
70 Info-Tech Research Group ranked Monday.com
70 Info-Tech Research Group ranked Pipedrive
70 Info-Tech Research Group ranked Zoho Corporation
70 Info-Tech Research Group ranked Kommo
70 Info-Tech Research Group ranked HubSpot
Entities Involved
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Info-Tech Research Group
Info-Tech Research Group is the publisher of the 2026 CRM Data Quadrant Reports, which recognize leading CRM solutions. This event reinforces its position as a trusted research and advisory firm, potentially boosting its brand and influence in the software evaluation market.
Importance 100.0 Sentiment 10.0
stock
Salesforce
Salesforce's Agentforce Sales was named an Enterprise Champion with a Composite Score of 8.8, recognized for its lead management capabilities. This recognition may enhance its competitive position in the enterprise CRM market.
Importance 70.0 Sentiment 15.0
stock
Microsoft
Microsoft Dynamics 365 Sales Enterprise was named an Enterprise Champion with a Composite Score of 8.7, recognized for analytics and reporting. This recognition may strengthen its standing in the enterprise CRM segment.
Importance 70.0 Sentiment 15.0
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SugarCRM
SugarCRM's Sugar Sell was named a Midmarket Champion with the highest Composite Score of 9.0, recognized for account and contact management. This recognition may boost its visibility and adoption in the midmarket.
Importance 60.0 Sentiment 15.0
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Monday.com
Monday.com was named a Midmarket Champion with a Composite Score of 8.9, recognized for ease of customization. This recognition may enhance its appeal to midmarket customers seeking flexible CRM solutions.
Importance 60.0 Sentiment 15.0
priv
Pipedrive
Pipedrive was named a Midmarket Champion with a Composite Score of 8.9, recognized for business value created. This recognition may reinforce its value proposition and attract new customers.
Importance 60.0 Sentiment 15.0
priv
Zoho Corporation
Zoho CRM was named a Midmarket Champion with a Composite Score of 8.8, recognized for sales management capabilities. This recognition may strengthen its competitive position in the midmarket CRM space.
Importance 60.0 Sentiment 15.0
priv
Kommo
Kommo was named a Midmarket Champion with a Composite Score of 8.8, recognized for collaboration. This recognition may increase its visibility and adoption among midmarket teams.
Importance 60.0 Sentiment 15.0
stock
HubSpot
HubSpot Sales Hub was named a Midmarket Champion with a Composite Score of 8.7, recognized for activity and workflow management. This recognition may enhance its reputation and support its growth in the midmarket.
Importance 60.0 Sentiment 15.0
per
Terra Higginson
Terra Higginson, Principal Research Director at Info-Tech Research Group, provided commentary on the importance of connected customer data and intelligent automation. Her role adds credibility to the reports but has no direct market impact.
Importance 30.0 Sentiment 0.0
Relationships
Salesforce related ↔ Microsoft
Salesforce related ↔ HubSpot
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