India GCC skill gaps risk 19.3% value

A IDC India-Federation of Indian Chambers of Commerce & Industry study, based on a survey of 200 senior GCC executives across eight industries, warns that skill and talent gaps in India's global capability centre (GCC) sector could put up to 19.3% of the sector's future value at risk by 2030. The report finds that skill shortages are already limiting annual value creation by up to 10%, and that GCCs could unlock an additional 7.83% in annual value by addressing key skill gaps. As 86% of GCCs expect AI integration to bring substantial or transformational changes by 2030, readiness remains uneven, with over 90% of GCCs reporting that no more than 40% of their leadership teams have adequate AI literacy. Nearly half of the GCC workforce (46%) will require significant upskilling or reskilling over the next three years, and new hires take an average of 8.69 months to become productive. GCCs are expected to increase talent investment from around 3% to at least 6% of operating budgets. Despite these challenges, 90% of GCC leaders remain confident that India will retain its global GCC leadership position through 2030, provided coordinated action by industry, government, academia, and technology providers. As of FY26, India had more than 2,100 GCCs employing around 2.36 million professionals and generating $98.4 billion in revenue.