Crexendo adds native vCon support

Crexendo, Inc. (NASDAQ:CXDO), a provider of cloud communication platform software and UCaaS offerings, announced that its upcoming Version 46 software release will include native, platform-level support for the emerging IETF vCon standard for capturing, storing, and exchanging conversational data. This integration will enable Crexendo's network of more than 250 platform licensees, collectively supporting over eight million end users, to more efficiently develop and deliver AI-powered customer engagement solutions. Crexendo believes it is the first major communications service-provider platform to announce native adoption of vCon at the core platform level. The vCon standard is designed to standardize conversations including voice calls, video meetings, text messages, webchats, and email threads into a portable, AI-ready format. By incorporating this functionality directly into the NetSapiens platform, Crexendo expects to reduce the time, cost, and technical complexity required for its service providers to introduce differentiated AI services, potentially deepening customer relationships, increasing platform utilization, and creating incremental recurring revenue opportunities. Jeff Korn, CEO and Chairman of Crexendo, highlighted the strategic value of delivering this capability at the core platform level, enabling service providers to offer hyper-personalized AI services without building underlying infrastructure independently. Jeff Pulver, Chairman and Founder of the vCon Foundation, praised Crexendo's native vCon support, emphasizing the importance of memory and trust in AI-driven communications. Crexendo's early support for vCon reflects its broader strategy of investing in open, scalable technologies to strengthen licensee retention, attract additional service providers, and expand its long-term market opportunity.